Complaint Handling Procedure

Raising a concern

If you would like to discuss how our service could be improved, or you are dissatisfied with it, please speak first to your contact at the firm.

Investigation

A thorough and impartial investigation is carried out within a reasonable time frame.

Our timeline

Within ten business days: written acknowledgement of the complaint.

Within one month: a substantive response that either gives our final answer or explains the delay and the expected resolution date.

Our commitment

We are confident we can resolve concerns satisfactorily, and we thank you for choosing our Transaction Advisory services.